Conflict is common in the workplace. It can get in the way of productivity and work satisfaction, and can even damage your relationships with colleagues. How do you learn to deal with conflict? What influence do family and culture play? How is your own style similar to or different from the larger community?

Through the Robertson Center for Intercultural Leadership (CIL), you will be able to identify your preferred approaches for addressing conflict. With this increased awareness you will also develop skills for resolving differences, enhancing your ability to manage various types of conflicts.


Knowing more about one’s own conflict style and other intercultural conflict styles can help:

• Resolve disagreements with people who approach conflict differently
• More effectively communicate goals and interests to others
• More accurately interpret the statements/actions of the other party
• Manage the stress and anxiety present in conflict situations


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